Refund policy

Our Guarantee

Every order from Greenhouse PCA comes with our 100% Satisfaction Guarantee. It works a little differently than most.

There's no time limit, and you never have to ship anything back.

Most plant sellers give you 30 days. That never made much sense to me. You can't tell in 30 days whether a bulb was any good. Half the time it hasn't even broken ground yet, and the real answer doesn't come until the following season. By the time you actually know something went wrong, the window has already closed on you.

So we don't have a window.

A while back somebody called us about elephant ear bulbs he'd bought two years earlier and forgotten about. He came across our Satisfaction Guarantee warranty card in a stack of papers in his desk, saw the phone number on it, and figured he'd call. We replaced the bulbs. Two years later. That's how this actually works.

How to reach us

Call or text (760) 835-8711. That number is on the warranty card that ships with every order.

It's my personal line and I answer it myself. One heads up: I get a lot of spam calls, so if you're not already in my phone you'll get a screening prompt asking you to say your name. Just say your name, or say what you bought ("taro bulbs" works fine), and I'll pick up. That's the only robot you'll ever run into here. After that you're talking to me.

Philip

Replacement or refund, whichever you want

Tell us which one you'd rather have and that's what happens. No forms, no return label, nothing to mail back.

We'd usually rather send you a replacement, only because you probably wanted the plant and not the money, and a replacement gets something in your ground this season. But if you'd rather have the refund, just say so. We're not going to argue with you about it or ask you to explain yourself.

What we can and can't promise

These are living things. Nobody can honestly promise you that every single bulb will sprout and thrive. The soil, the weather, the animals that want to eat your bulb, and even the postman who drops your package can all have an effect, and we don't control any of that.

Here's what we can promise. Your bulbs are packed the same day they ship, so they're not sitting in a warehouse drying out for a week first. They leave here alive and healthy. And if something goes wrong once they reach you, we take care of it, however long it's been.

Some of the best reviews we've ever gotten came from people whose first order had a problem. They called, we fixed it, and they've been buying from us ever since.

Damaged or wrong items

Open your package when it shows up and give us a call if anything looks off. Damaged, wrong item, or a bulb that just doesn't look right. The sooner we hear from you, the sooner we can get a replacement moving.

Refunds

Approved refunds go back to your original payment method, usually within a few business days. Your bank or card company will add their own processing time on top of that. If it's been more than 15 business days since we confirmed your refund and you still haven't seen it, give us a call.

P.S. You can email greenhousepca@gmail.com if you'd rather write it out, but I'd honestly rather you called or texted. I'm one person, and every so often an email slips past me. I wish that wasn't true, but it is. A call or a text gets handled the same day.